Banfield Pet Hospital

Banfield Pet Hospital is a veterinary clinic in Downingtown, Pennsylvania, located at 1010 E Lancaster Ave, Downingtown, PA 19335. It treats dogs and cats and is part of Mars Veterinary Health (Mars, Incorporated). Services listed include preventive care, diagnostic testing, dentistry, and several common surgeries.

Services

•Preventive and wellness care, including comprehensive wellness exams
•Dog and cat vaccinations
•Flea, tick, and heartworm prevention
•Microchipping
•Diagnostic testing with in-house lab testing
•Blood panels (CBC and chemistry)
•Digital radiography (X-rays)
•Dental X-rays
•Pet dental care, including professional dental cleaning
•Dental surgery, including tooth extractions
•Spay and neuter surgery
•Soft tissue surgery (for example, mass removal and hernia correction)

Pricing

No published pricing information is available for this clinic.

People

Named leadership includes Jeff Ellison, Alea Harrison (DVM), David Sturrus, Andrea Sinnott, and Nona Scheumack. A reviewer also mentioned Dr. Towl.

Reviews

Google reviews list a 4.0/5 rating from 130 reviews. Recent comments describe helpful, professional support staff and veterinarians, good attention to detail, and clear information shared with pet owners. One recent negative review reports an online appointment that was confirmed but not honored due to lack of availability, with concerns about scheduling reliability and communication; another reviewer described being accommodated the next day and leaving with a manageable wellness plan and reasonable overall cost.

Reviews for Banfield Pet Hospital

Note: Showing the 5 most recent Google reviews out of 130 we track in total. Recent reviews may not be representative of overall sentiment.

Karina Salas

1 month ago

I had a very disappointing experience at Banfield Pet Hospital. I scheduled an online appointment and arrived on time, only to be told there was no availability and they could not see my pet. This was frustrating because the appointment was confirmed in advance, and no one notified me ahead of time that they were overbooked or unable to honor it. My pet needed care, and being turned away after planning and waiting made the situation more stressful. I understand clinics can get busy, but if online scheduling isn’t reliable, it shouldn’t be offered. At minimum, there should be better communication before clients arrive and clearer solutions when scheduling issues happen. I hope they improve their booking system and customer communication so other pet owners don’t run into the same problem.

Neissa Gattis

2 months ago

I was under duress regarding my pets medical issue knowing that I had to go out of state for a personal medical need and had only lived in my current state for 4 weeks. The staff were attentive to my need and got my pet in the very next day, prior to me flying out. Dr, Towl and staff were exceptional and enabled me to start with a plan of wellness that would be easy to handle for my pets caretaker. Upon arriving home this plan has shown itself to be working well, without having had to spend an exorbitant amount of money.

Maureen Gregory

Support staff is always helpful, professional, knowledgeable. They obviously care about their "clients." Docs are just the same. Have always been happy with the service and attention to detail.

Tierney Storm

Bertha Parker

Great customer service, an providing valuable information an insight for my pet.