This is a message for all local pet owners to be aware and for Animal Hospital at Thorndale to reflect on…
I’m not one to post on fb often but I feel this needs to be addressed.
**Thorndale Animal Hospital**
I am writing this message in utter devastation and fury over how my desperate call for help was treated on Friday, May 15, 2026, at 4:43 PM. Our beloved dog, Chubbs, was suffering through a terrifying seizure episode, and I felt utterly helpless as I reached out to your clinic for assistance.
During my call, I was pleading for immediate help, clearly expressing the urgency of the situation. I could hear my dog in distress and asked if you could hear her too. I was assured that you could. Yet, when the receptionist returned after putting me on hold, I was met with an infuriatingly cold response: I was told to monitor her and take her to an emergency room if the seizures continued.
When I begged to bring Chubbs in for immediate care, I was told that I couldn’t come because your clinic would be closing at 5 PM. In that moment, my heart shattered, and rage consumed me. I was sobbing uncontrollably, struggling to understand how your clinic's closing time could possibly outweigh the urgency of my suffering dog. I could have made it there by 4:50 at the latest, yet my desperate pleas were treated as if they were nothing but an inconvenience.
**my call with your clinic**
Me sobbing and begging “please please let me bring Chubbs in. I don’t know what to do for her and I have two young kids here.
Your clinic “if she continues to seize being her to the ER (Blue Pearl in Malvern)
Me “please! You are only 3 minutes away from me! Malvern is a good 20-30 minutes and it’s rush hour now! I just need her to feel calmer for the ride. Please help me”
Your clinic “you can’t, sorry, we closing soon”
Then I hung up on her.
After that heart-wrenching call, we had to wait for Chubbs to calm down enough to get her into the car. Tragically, she suffered three more seizures during the ride—two in the carrier and one just as we were entering the emergency room. The sight of our precious baby being rushed away by the emergency staff, with them frantically shouting for medications and treatment permissions, will haunt me forever.
I understand the severity of cluster seizures; I know that what Chubbs was experiencing was critical and there’s not much your clinic could have done to prevent the outcome of her passing. But I firmly believe that her suffering could have been alleviated had we been allowed to come to your clinic, even for a moment of care. So you can give her some thing to calm her down, enough for the ride to the BluePearl ER. Instead, the last hours of her life were filled with anguish and terror—not just for her, but for my entire family, including my two young children, who were left helpless and confused.
I tried to explain to you that we will be at least 30 mins away and it’s also rush hour….
I am not upset because the vet couldn’t save her; I am furious that we were denied even a chance to help Chubbs find some comfort. I am convinced that if the vet had allowed us to come in, those additional seizures in the car could have been prevented. The cold indifference shown during such a critical moment is absolutely unacceptable. It felt as if your clinic's schedule, you clocking out on time, you making it for what ever dinner or after work plans were prioritized over the life of a suffering animal, and that thought infuriates me even more.
I urge you to reflect deeply on how your policies impact those in desperate situations. No pet owner should ever have to endure the agony of being turned away when their beloved animal is in such distress.
I really appreciate the care they give to my bird Pepper, They treated myself & him with the care & kindness , So if you are looking for a place I would recommend it for sure.
This is the best vet, ever! Our cat has been having ongoing health issues and every time we bring him in, they treat him with respect and the upmost care. Also, they are so welcoming and truly encourage pet parent asking question. They never made us feel like we were doing too much when it came to taking care of our cats. Everyone there is extremely friendly and genuinely cares about animals in their care - GO TO THIS VET HOSPITAL 🩵🐱
When I returned to the area, my Cotton was experiencing bladder stones. I took her to Animal Hospital of Thorndale in 2022 and have been pleased with the service and caring ever since for my mini schnauzer and me! Anyone living in the area and seeking vet help for their pet should certainly try them!
