I cannot say enough good things about this veterinary team. From the moment I called to make an appointment, I was never made to feel like a burden or ‘just another client.’ They treated me with kindness, patience, and genuine understanding every step of the way.
They truly understand how deeply we love our pets and how devastating it is to lose a furry family member. I could feel Dr. Daniel Suorsa sincere compassion for Star and for me during such an incredibly hard time. It felt less like dealing with a clinic and more like being supported by friends who truly care. Especially Dion I’m sorry if I spelled her name wrong. You’re all truly amazing.
I will always be grateful for the way they handled everything with such respect and empathy. If I could recommend them to everyone, I absolutely would—and I will. I miss star so much but I’m glad she had this team in the end. Thank you so much again ❤️💛
Just had my new kitten in for shots and a neuter. Best service, friendly staff and very thorough with consultation prices and follow up care. My kitten seemed to recover very quick and without a lot of pain.
Update to your response:
Thank you for your response, but it does not reflect what actually happened. The consult was not free. I was informed of a $60 fee that would be applied toward surgery. My vet recommended and sent over my dog’s full medical history you had it when I initially called, not the other way around, but no exam was done, and I was told surgery couldn’t even be assessed until weeks later. I specifically asked that to avoid wasting my time. My dog has healed from previous ruptures with antibiotics/pain meds and she was seen day of rupture, sedation was unnecessary. It was very clear to everyone in the room it was for one gland. He even said since the other glands never been affected we wouldn’t even consider it. He was hesitant to remove the one.
Your response does not match reality!
Feb. 2026 - My dog has suffered from repeated ruptured anal glands, and our regular veterinarian recommended a few other surgical centers that might offer more reasonably priced care. When I called to make this appointment, I was very clear that her gland had ruptured two days prior, was swollen, and extremely painful. They let me know they spoke with our vet and had all of her paper work. I specifically asked whether the surgeon would be able to assess her in this condition and provide an accurate quote. The receptionist put me on hold to ask the surgeon directly and returned confirming yes, that he could assess her for the potential anal sacculectomy and that I should bring her in.
Based on that reassurance, I made the appointment — despite the fact that my dog is extremely fearful of vet visits and in significant pain, and despite my own medical limitations (I am high-risk pregnant and currently on bed rest).
Once we arrived, the surgeon (Dr. Daniel Suorsa) never removed her diaper and never physically examined the affected area at all. There was no visual exam and no assessment of the ruptured gland. After a lengthy conversation, I was then told that because the gland was ruptured, he could not assess it, could not determine whether surgery was possible, and that I would need to return in 6–8 weeks after it healed. This was the exact concern I had tried to clarify before scheduling and was told would not be an issue.
When I attempted to explain that I had explicitly asked this question in advance and had been told otherwise, I was interrupted and told that he was “assessing the situation,” despite the fact that no exam had occurred.
He then went on to explain that he does not routinely perform this surgery, that he was taught by his father many years ago when removing skunk glands for people who had them as pets, and that he would need to wait until the area healed to “see if he could find the gland” before deciding whether he could attempt the procedure. This was extremely concerning given my dog’s level of pain and the prior assurance that this consult would be productive.
I then asked for a general cost estimate. At that point, the surgeon asked what another clinic had quoted me. After I shared that a highly qualified, board-certified surgeon had quoted over $5,000, it became clear he did not realize that quote was for removal of both anal glands, while our discussion at this appointment was focused on only one gland. Despite this misunderstanding, the pricing discussion continued without clarification, and the estimate given was $3,000, making this option significantly more expensive per gland than expected and no longer the affordable alternative it was presented as.
In the end, this visit resulted in:
• No physical examination
• No determination of surgical feasibility
• A complete contradiction of what I was told when scheduling
This appointment caused unnecessary stress and hardship for a dog in significant pain and for an owner who made every effort to clarify expectations before traveling for this consultation. If the surgeon’s position was that a ruptured gland could not be assessed, this visit should never have been scheduled.
I just had my Border Collie's stiches removed following her spaying. Everything is fine, and Star is well thanks to Dr. Dan and the entire staff. Their care and concern is excellent. Someone on the staff called nearly every day following the surgery to make sure Star was doing well.
