Banfield Pet Hospital

Banfield Pet Hospital is a veterinary clinic in Mechanicsburg, Pennsylvania, located at 5900 Carlisle Pike. It treats dogs and cats and is part of Mars, Incorporated (Mars Veterinary Health). The clinic lists a range of preventive care and diagnostic services, along with dental care and surgeries.

Services

•Comprehensive wellness exams for dogs and cats
•Vaccinations, including dog and cat vaccinations
•Flea, tick, and heartworm prevention
•Microchipping
•Diagnostic testing
•In-house lab testing (at many locations)
•Blood panels (CBC and chemistry panel as part of a standard blood panel)
•Digital radiography (X-rays)
•Dental X-rays
•Surgery, including spay and neuter surgery
•Orthopedic surgery

Pricing

No published pricing information is available for this clinic.

People

Leadership names associated with Banfield include Jeff Ellison (President), Alea Harrison (Chief Medical Officer, DVM), David Sturrus (Chief Client Officer), Andrea Sinnott (Chief Financial Officer), and Nona Scheumack (Vice President, People and Organization).

Reviews

Banfield Pet Hospital in Mechanicsburg has a 3.8/5 Google rating from 361 reviews. Positive feedback commonly mentions courteous staff, patience with pets, and answering questions. Critical feedback includes reports of long appointment/drop-off turnaround times, difficulty getting follow-up communication, concerns about billing and plan charges, and frustration with posted hours being inaccurate.

Reviews for Banfield Pet Hospital

Note: Showing the 5 most recent Google reviews out of 361 we track in total. Recent reviews may not be representative of overall sentiment.

Melissa Sipe

2 months ago

Well this was perfect timing! No I do not love it and NO I will never bring my dog or any other animal your facility. My dog ended up in a legitimate Vet hospital after your vets act like they are afraid of dog snd sent him home. I tried to cancel my plan today after being double charged for the plan 191 dollars they tied to charge me to cancel plan. Because of their incompetence my dog almost passed away AND I know have a 10,000 dollar bill. Grateful he is healing because he was taken to Hershey Emergency Vet hospital. Your vets need to take some lessons from their vets!! I want my plan STOPPED without being billed. And the refund for double billing. oh and your customer service Sucks!! What a horrendous horrible experience! Cancel my account. 00000 stars. You should be ashamed of yourself Banfield!

Pearl Sweeting

2 months ago

The staff are always courteous and address all questions and concerns. They make leaving you fur babies in their hands easier. Thank you

Veronika Lutsenko

2 months ago

This location has a terrible service. Where do I even begin. Went to Banfield in Lancaster for years before we moved and never had an issue. Dropped off our dog for her yearly/comprehensive at 8:30am, no ballpark given on when she’d be ready for pickup. Called twice to check-in - “we’ll call you when she’s done”. She was done at 5PM. That’s 8.5 HOURS. My fiancé had to miss important work event because no one in their right mind would estimate it to take this long. Receptionist gave an “oh well” gesture during pick up when he politely expressed his dissatisfaction. Doesn’t end with that - I receive a voicemail stating my dog has glaucoma and probably hypothyroidism - first time hearing about it - and that they forgot to give a script for a prescription. After 8.5hours. And that we can COME BACK for it. We don’t live 5 minutes away. I drive up the next day, Google shows “Closes at 6”. I walk in - lights are dimmed, 1 receptionist there who informs me she cannot give me the script because “they closed at 5 and system is shut off”, tells me to “come back tomorrow”. This must be a joke, right?.. I mention Google hours only to find out none of them are accurate. I submit an edit to Google - still not approved, aka a matter of time till others have the same issue. I ask receptionist to have doctor call me, I have questions: about glaucoma & prescription, possible hypothyroidism, if she is supposed to stay on her prescription diet or not - script on Chewy is running out. I get no call back. Calling myself the next day - “doctor is not in today”, despite receptionist checking and telling me to my face she would be in. I ask again to call me back. No call. Calling myself again - 30min on hold. 3 times call was picked up, I heard a giggle, and was placed right back on hold. Highly do not recommend this place.

chris jackson

2 months ago

Banfield Hospital was very courteous and patient with Myself and my cat. They answered my questions and even informed me of information that I did not know.

Margarita Lopez

2 months ago

Thank you so much for your help my dog nice people good job I love it