Banfield Pet Hospital

Banfield Pet Hospital in Fairless Hills, Pennsylvania is a small-animal veterinary clinic that treats dogs and cats. The practice is part of Mars, Incorporated (Mars Veterinary Health). Services listed include wellness care, diagnostics, dental imaging, and multiple surgical options.

Services

•Comprehensive wellness exams for dogs and cats
•Vaccinations, including dog vaccinations and cat vaccinations
•Flea, tick, and heartworm prevention
•Microchipping
•Diagnostic testing (including in-house lab testing at many Banfield hospitals)
•Digital imaging/digital radiography, including X-rays and dental X-rays
•Surgery, including spay and neuter surgery
•Orthopedic surgery
•Soft tissue surgery

Pricing

No published pricing information is available for this clinic.

People

Banfield leadership listed includes Jeff Ellison (President), Alea Harrison (Chief Medical Officer, DVM), David Sturrus (Chief Client Officer), Andrea Sinnott (Chief Financial Officer), and Nona Scheumack (Vice President, People and Organization). A veterinarian named Dr. Alexandra John is mentioned in a recent review.

Reviews

Google reviews show a 3.7/5 rating from 191 reviews. Recent comments include positive notes about committed, detail-oriented staff, good follow-up, and a knowledgeable and friendly team. Some reviewers describe problems with communication and bedside manner during an appointment, disagreements over vaccine guidance, difficulty getting timely appointments for a sick pet, and concerns about the terms and cancellation costs of a care plan.

Reviews for Banfield Pet Hospital

Note: Showing the 5 most recent Google reviews out of 191 we track in total. Recent reviews may not be representative of overall sentiment.

Grace Mette

1 month ago

Made an Appointment as a first time visit for my new puppy for just an over all we’ll visit and had a HORRIBLEEEEE experience with Dr Alexandra John. Found her very rude and argumentative!! In the beginning of the visit she practically ripped my puppy’s records out of my hand and questioned everything I had to say. The tech was very nice and answered my questions but seemed like the doctor wasn’t listening to her and what I had explained in the beginning of the visit. Tried to tell me I had to restart all my puppy’s vaccines if I didn’t do everything that day and that was most definitely invalid and wrong as I reached out the rescue myself to confirm and previous work history working in a vet for over 2 years I knew better. Practically dismissed me and cutting me off told me I wasn’t listening to her and walked out the room and never came back in. Will never be bringing my puppy there again!

Howard Spivack

2 months ago

We signed up for the care plan as a way to cut costs on a blood test. I signed up with seeing any paperwork for both my dog and cat. That was the last benefit we ever saw. Had to bring the cat in because he was sick, they could not make an appt for weeks. Meanwhile, he died an another vet hospital (which I had to pay for). When I tried to cancel the now-deceased cats healthcare plan, I was told there would be a $1,000+ cost to cancel. I never received any paperwork or details about the ‘plan.’ Big ripoff in my opinion.

Conny Frazier

Very committed, loving, detail oriented staff. Great follow up

Veronica Drew

Banfield Pet Hospital is awesome!!! The staff were very knowledgeable and friendly!! I would recommend Banfield Pet Hospital to anyone who is looking for a great pet hospital. Great Hospital! Great Staff!! Great Information!! Exceptional Customer Service!!